Q: How long is the shipping?
A: Shipping takes 3-6 working days (Working days excluding Singapore, Malaysia Federal Holiday, and Johor State holiday)
*Singapore public holiday can be found in this link – https://www.mom.gov.sg/employment-practices/public-holidays
** Malaysia Federal Holiday and Johor State holiday can be found in this link – https://publicholidays.com.my/johor/2022-dates/
Q: Do I have to pay GST?
A: GST for Singapore is 7% (E.G if parcel is RM100, GST is RM7),.
For 2023, GST is 8% and for year 2024 onwards GST is 9%
For more information: https://www.customs.gov.sg/businesses/valuation-duties-taxes-fees/goods-and-services-tax-gst
Q: How do you charge for shipping?
A: $68/15kg per parcel. All fees included except GST.
Q: What are the items that I am able to ship from Malaysia to Singapore?
A: Below are the list of items
- Chewing gum
- Pistol or revolver – shaped cigarette lighters
- Endangered species of wildlife and products derived from the body of such animals.
- Telecommunication equipment
- Obscene articles, publications and video tapes or discs
- Seditious and treasonable materials
- Any product contain with Nicotine and Tobacco
- Smokeless cigarettes
*For a full list of controlled & prohibited goods – https://www.customs.gov.sg/businesses/importing-goods/controlled-and-prohibited-goods-for-import
Q: Can I ship liquid items?
A: Yes. We will advise yo
Q: What if the item I received is damaged?
A: We advise customer to pack their parcel securely. Each parcel is insured RM50.
Q: Why do you need an invoice or receipt?
Singapore CUSTOMS requires all items to declare even if it is a free item such as clothing and etc. The value cannot be zero. You can provide an estimate if you do not have an invoice or receipt. You can always WhatsApp us the invoice, receipt, or estimate.
Q: Will you paste the invoice and receipt on the parcel?
We do not paste any invoice or receipt on anything. The purpose of the invoice and receipt is for us to make a declaration to Singapore CUSTOMS of your items and value.
Q: What are the payment methods?
A: Payment can be done by Paynow (No fees) or Internet Banking (Malaysia)