Shipping
Q: How long is the shipping?
A: Shipping takes 9-16 working days (Working days excluding Singapore, Malaysia Federal Holidays, and Johor State holidays) after the item reaches our warehouse and full payment of the shipping fee is paid.
🚨PLEASE do not place any order if you need it urgently🚨
->International shipping takes 14 to 27 working days
*Singapore public holiday can be found at this link – https://www.mom.gov.sg/employment-practices/public-holidays
** Malaysia Federal Holiday and Johor State Holiday can be found at this link – https://publicholidays.com.my/johor/2024-dates/
Q: How do you charge for shipping?
A: We charge based on actual weight or volumetric weight whichever is higher.
*Example if your item weighs 1kg and the box is 30x20x20cm, we will charge you based on 2.4kg. The volumetric weight of the item is 30x20x20cm divided by 5000 = 2.4kg
- $14 for first 500g and $4.90 for each additional 500g
Q: What are the items that I am able to ship from Malaysia to Singapore?
A: You can ship anything as long as the item is not a controlled & prohibited good in Singapore. Some items are classified as controlled goods or prohibited goods. These goods require permits and import licenses from authorizing government agencies like Health Sciences Authority (HSA), Singapore Food Agency (SFA), Singapore Customs, Info-Communication Media Development Authority of Singapore (IMDA) & National Park Board (NParks). If you are unsure, kindly please contact them and get confirmation.
*For a full list of controlled & prohibited goods –Â https://www.customs.gov.sg/businesses/importing-goods/controlled-and-prohibited-goods-for-import
Q: Can I ship liquid items?
A: Liquid not more than 1L or 10 pieces whichever reaches first.
Q: What if the item I received is damaged?
A: Shiptosg.my is not responsible for any damaged parcel.
Q: Can you help me to dropship?
Yes. You can order from Malaysia and we ship directly to your customer. No invoice or anything will be paste on the box.
Q: Why do you need an invoice or receipt?
Singapore CUSTOMS requires all items to declare even if it is a free item such as clothing and etc. The value cannot be zero. You can provide an estimate if you do not have an invoice or receipt. You can always WhatsApp us the invoice, receipt, or estimate.
Q: Will you paste the invoice and receipt on the parcel?
We do not paste any invoice or receipt on anything. The purpose of the invoice and receipt is for us to make a declaration to Singapore CUSTOMS of your items and value.
Payment
Q: What are the payment methods?
A: Payment can be done by Paynow (No fees)
Great service from them. Received my item in good condition.
Responsive seller, makes shopping from Malaysia very convenient for us, will look to them again thank you so much
Tropical version are most suitable for warm climate countries.
Speedy delivery
The photo was taken before the item was sent out (Photo as per attached)
Item ordered on: 15/05/23
Item received on: 19/05/23
It is considered speedy as the parcel is from Malaysia.
I used the Buy For Me service to buy a book from Shopee Malaysia. Smooth transaction, no issue. Will use service again, if needed in the future.
Fast delivery service and order arrived as what I ordered.
Received items fast and in good condition.